This is reasonably old news, yet just stumbled upon the Coroner’s finding on the tragically sad murder of Penny Pratt due to some dumbass ESTA call-taker, and had a read. You can read the full report here.
Good work, ESTA.
Some years ago I had dealings with two senior members of the ESTA HR staff, Liza Maddock and Peter Coulter. If those two fucktards were the shining examples of how ESTA conduct themselves, nothing in this report comes as a surprise.